Additional support
We offer a variety of programs and services to help keep you and your family healthy. Discover the types of support we have available for Blue Shield members.
A service that lets you see a doctor at a time and place that’s best for you, Heal is now available to Trio HMO members effective January 1, 2020. For your first Heal visit, pay $0! After that, for most services, the cost to see a doctor is usually the same as your Trio plan’s copay.
Avoid a trip to the doctor’s office with 24/7 access to board-certified doctors, available by video and phone. There is no copayment to use this service. The cost to use Teladoc is covered 100% and members do not pay a copayment.
Identity theft protection
Get covered right down to your identity with credit monitoring, identity repair assistance and identity theft insurance.
LifeReferrals 24/7SM
Experienced professionals are ready to help you with personal, family and work issues at any time.
NurseHelp 24/7SM
Registered nurses are available to answer your health questions at any time, every day.
Prenatal program
Access helpful resources while you are trying to get pregnant, during your pregnancy and after your baby is born.
Shield Support
Get support managing your health needs for conditions such as diabetes, depression, chronic pain, cancer and others. Services include personalized health coaching, care plan development, provider coordination and more.
Shield Concierge
Get personalized help with benefits and claims, finding providers, transferring medical records, pharmacy information and much more. Shield Concierge is only available to Trio HMO members.
Wellness discount programs
Get help saving money and living healthier with a wide range of discount programs* including fitness clubs memberships, acupuncture, chiropractic services, and massage therapy; eye exams, frames and contact lenses; and LASIK surgery.
Wellvolution® is our all-new digital platform for health and well-being. It offers apps and programs to help you achieve your health goals – at no extra cost. You choose the areas to focus on:
  • Prevent and reverse disease – Prevent diabetes and reverse cardiovascular disease and other conditions.
  • Eat better – Get help with meal planning, use nutritional calculators, and lose weight.
  • Exercise more – Get support with movement tracking, workout routines, and coaching.
  • Manage stress – Meditate, practice mindfulness, and more.
  • Sleep better – Track sleep patterns and enjoy relaxation exercises for better rest.
  • Quit smoking – Get the support you need to stop smoking with nicotine replacement therapy and other methods.
Get started with Wellvolution today!
*These discount program services are not a covered benefit of your Blue Shield of California health plan, and none of the terms or conditions of the Blue Shield health plan apply.

The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims or guarantees regarding the practitioners, their availability, fees, services or products.
Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members should access those covered services prior to using the discount program.

Members [or self-insured plan participants] who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Evidence of Coverage and Disclosure, Benefit Booklet, or Certificate of Insurance/Policy. Blue Shield reserves the right to terminate this program at any time without notice.

Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.

LifeReferrals 24/7 and NurseHelp 24/7 are service marks of Blue Shield of California.